Batjjil Privacy Policy

1. Introduction

This Privacy Policy explains how Batjjil ("we", "us", or "the Platform") collects, uses, stores, and protects your personal information. By using our platform, you agree to this Privacy Policy. We believe transparency and security are the right of every player.

Batjjil is a trusted online betting platform serving players in Bangladesh and beyond, offering Sports Betting and Live Casino services. We understand that your personal information is highly sensitive and valuable, which is why we apply the highest standards of security and privacy.

2. Information Collection

2.1 What Information We Collect

To create your account and deliver our services, Batjjil collects the following types of information:

• Personal Information: Full name, date of birth, gender, nationality, address (current and permanent).
• Contact Information: Email address, phone number, mobile number.
• Identity Verification Information: National ID, Passport, Driving License, Utility Bill (for KYC process).
• Financial Information: Bank account details, mobile banking number, transaction history, deposit and withdrawal records.
• Technical Information: IP address, browser type, device information, operating system, cookies, and tracking data.
• Gaming Information: Betting history, preferred games, account balance, bonus usage.
• Contact Information: Chat logs with customer support, email correspondence, complaints, and feedback.

2.2 How We Collect Information

We collect information in several ways:

• Directly from you: During account registration, profile updates, and payment information submission.
• Automatic Collection: Through cookies, log files, and tracking technologies when you use our website.
• From third parties: From payment providers, identity verification services, and anti-fraud agencies.

3. Information Use

3.1 How We Use Your Information

Batjjil uses your personal information for the following purposes:

• Account Management: Creating, maintaining, and updating your account.
• Identity Verification: Verifying your age and identity and preventing fraud.
• Transaction Processing: Managing deposits, withdrawals, and betting transactions.
• Service Provision: To provide you with betting, casino, and other gaming services.
• Customer Support: Handling your questions, complaints, and issues.
• Bonuses & Promotions: To inform you about special offers, bonuses, and promotions.
• Legal Compliance: Compliance with legal regulations, licensing requirements, and responsible gaming policies.
• Security & Fraud Prevention: Detecting suspicious activity and protecting your account.
• Platform Improvement: Improving our services, website, and overall user experience.

3.2 Marketing Communications

With your consent, we may send you promotional emails, SMS messages, and notifications. You can unsubscribe from these communications at any time through your account settings or by clicking the unsubscribe link in any email.

4. Information Sharing

4.1 Sharing with Third Parties

Batjjil shares your information with third parties only in the following cases:

Third Party	Purpose
Payment Provider	To process deposit and withdrawal transactions
Identity Verification Service	For KYC and age verification
Anti-Fraud Agency	To detect and prevent suspicious activity
Game Provider	To provide Casino Games and Sports Betting services
Legal Authorities	For legal requirements and licensing compliance

4.2 When We Disclose Information

We may disclose your information in the following circumstances:

• To comply with legal obligations or court orders.
• To enforce our terms and policies.
• To investigate fraud, security threats, or illegal activities.
• To protect our rights, property, or security.
• Upon request from regulatory or licensing authorities.

Important: We never sell, rent, or share your personal information for commercial purposes.

5. Data Protection

5.1 Security Measures

Batjjil uses industry-standard security technologies and practices to keep your personal information safe:

• 256-bit SSL Encryption: All data transmission is encrypted to prevent third parties from reading it.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Secure Data Storage: All data is encrypted and stored on secure servers.
• Two-Factor Authentication (2FA): Available for additional account protection.
• Access Control: Only authorized staff have limited access to your information.

5.2 Your Responsibilities

You also play an important role in keeping your account secure. Use a strong password, never share your login details with anyone, and regularly review your account activity. If you notice any suspicious activity, contact our support team immediately.

6. Data Retention

6.1 How Long We Keep Your Information

We retain your personal information for as long as your account is active or as needed to provide our services. We may keep certain data for longer periods to meet legal, regulatory, accounting, or reporting requirements.

6.2 After Account Closure

After your account is closed, we may retain certain information to meet legal requirements (typically 5–7 years). After that period, all your personal data will be securely deleted.

7. Your Rights

7.1 Data Protection Rights

As a Batjjil user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Correction: Right to correct inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your personal information.
• Right to Restrict Processing: Right to restrict processing of your information in specific circumstances.
• Right to Data Portability: Right to receive your data in a structured format.
• Right to Object: Right to object to certain types of processing.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

7.2 How to Exercise Your Rights

To exercise your data protection rights, contact our customer support at [email protected] or through your account settings. We will generally respond to your request within 30 days.

8. Cookies and Tracking

8.1 What Are Cookies

Cookies are small text files stored in your browser when you visit our website. Cookies help us remember your preferences, enhance your experience, and analyze the performance of our website.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Performance Cookies: Helps us understand how our website is used.
• Functional Cookies: Remembers your preferences and settings.
• Targeting Cookies: To show you ads relevant to your interests.

8.3 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

9. Children's Privacy

Batjjil is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with their data, we will promptly delete it and close the account.

10. International Data Transfer

Your information may be stored and processed on servers located in different countries. We ensure that your data is always protected under adequate data protection laws. For international transfers, we use appropriate safeguards such as standard contractual clauses.

11. Policy Changes

Batjjil reserves the right to update or modify this Privacy Policy at any time. For significant changes, we will notify you by email or through a website notification. Any updated policy takes effect as soon as it is published on the website. Please visit this page regularly to stay up to date.

12. Get in Touch

If you have any questions, concerns, or requests regarding privacy, please contact us: